Refunds & Exchanges

At MisfitGeekGifts, we understand that sometimes things don't go as planned. There are two different things that might have happened, and they work differently, so they are set out separately below.

If you have changed your mind

You have 14 days from the day your order arrives to tell us you would like to cancel it, and a further 14 days after that to send the item back to us.

To be eligible for a refund:

1. The item must be unused and in the same condition as when you received it.
2. The item must be returned in its original packaging.
3. You will be responsible for the return postage costs.

Once we receive the item back and check its condition, we will process your refund to your original payment method within 14 days.

If your item is faulty, damaged or not as described

This is a separate right and the 14 days above does not apply to it.

You have 30 days from receiving the item to reject it for a full refund. Please check your order when it arrives and get in touch as soon as you spot a problem. We cover the return postage on faulty items, and there is no deduction from your refund.

After 30 days have passed, we will repair or replace the item instead, in line with your rights under the Consumer Rights Act 2015.

Exchanges

If you would rather have a different item than a refund, just say so when you get in touch and we will sort out an exchange. That is usually the quickest way to get you what you actually want.

If your item arrived faulty, damaged or not as described, exchanges are free and we cover the postage both ways. Get in touch within 30 days.

If you have simply changed your mind, we can still exchange it. Let us know within 14 days. In that case you cover the return postage and any difference in price.

Either way, the item needs to be unused, in the same condition you received it, and in its original packaging. Once we have it back and have checked it, the replacement goes straight out to you.

Exceptions

Customised or personalised items are made to order, so are not eligible for change of mind refunds or exchanges. This does not affect your rights if an item arrives faulty, damaged or not as described, which is covered above.

Contact Us

If you have any questions about returns, refunds or exchanges, please get in touch and we will help.