Refund policy

Changed your mind

You have 14 days from the day you receive your order to tell us you want to cancel it, and a further 14 days after that to send the item back to us.

To be eligible, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at misfitgeekgifts@gmail.com. Returns will need to be sent to the address we provide. Items sent back to us without first requesting a return will not be accepted.

For change of mind returns, you are responsible for the cost of return postage.

Faulty, damaged or not as described

This is separate from the 14 days above and it is not affected by it.

If an item is faulty, damaged, or not as described, you have 30 days from receiving it to reject it for a full refund. Please inspect your order when it arrives and contact us as soon as you spot a problem so we can put it right. We cover the cost of return postage on faulty items.

After those 30 days have passed, we will repair or replace the item instead, in line with your rights under the Consumer Rights Act 2015.

Exchanges

If you would rather have a different item than a refund, just say so when you get in touch and we will sort out an exchange. That is usually the quickest way to get you what you actually want.

If your item arrived faulty, damaged or not as described, exchanges are free and we cover the postage both ways. Get in touch within 30 days.

If you have simply changed your mind, we can still exchange it. Let us know within 14 days. In that case you cover the return postage and any difference in price.

Either way, the item needs to be unused, in the same condition you received it, and in its original packaging. Once we have it back and have checked it, the replacement goes straight out to you.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

None of the above affects your rights where an item is faulty, damaged or not as described.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at misfitgeekgifts@gmail.com.

You can always contact us with any return question at misfitgeekgifts@gmail.com.